It is the policy of Applied Inspection Limited to continually monitor and improve the quality of service to our clients. In accordance with this policy, we would be grateful if you would complete the questionnaire below by rating our performance on a scale of 1 to 10 where 10 is completely satisfied and 1 is completely dissatisfied.
Thank you for your co-operation. The overall results of the survey will be posted on the Applied Inspection website.
It is the policy of Applied Inspection Limited to continually monitor and improve the quality of service to our clients. In accordance with this policy, we would be grateful if you would complete the questionnaire below by rating our performance on a scale of 1 to 10 where 10 is completely satisfied and 1 is completely dissatisfied.
Thank you for your co-operation. The overall results of the survey will be posted on the Applied Inspection website.
It is the policy of Applied Inspection Limited to continually monitor and improve the quality of service to our clients. In accordance with this policy, we would be grateful if you would complete the questionnaire below by rating our performance on a scale of 1 to 10 where 10 is completely satisfied and 1 is completely dissatisfied.
Thank you for your co-operation. The overall results of the survey will be posted on the Applied Inspection website.
A questionnaire was designed with the intention of ascertaining how a random selection of customers rated our performance. From that information specific areas could be singled out for particular improvement.
Ten questions, ranging from booking inspection services to the final account and compliance with health safety and environmental rules, were devised and the customers were asked to rate our performance on a scale of 1 to 10, where 1 was totally dissatisfied and 10 was totally satisfied.
100 questionnaires were sent out and 22 were returned representing a response of 22%.
Measurement Per Cent
Applied Inspection Ltd 94 per cent In comparison with the previous surveys the results are as per the following table:
An overall Customer Satisfaction measurement of 88% was achieved, although this is a relatively high figure it also Illustrates that the Company has not achieved the stated Quality objective and Quality Target of maintaining the level of customer satisfaction at 89% or above.
The actual figures before rounding to the nearest whole number are:
Improvements are continually sought to improve the satisfaction levels of our clients.
The next review of Customer Satisfaction will be carried out late 2019.
Please click here to view the pdf of our 2018 Customer Satisfaction Report.
A questionnaire was designed with the intention of ascertaining how a random selection of customers rated our performance. From that information specific areas could be singled out for particular improvement.
Ten questions, ranging from booking inspection services to the final account and compliance with health safety and environmental rules, were devised and the customers were asked to rate our performance on a scale of 1 to 10, where 1 was totally dissatisfied and 10 was totally satisfied.
100 questionnaires were sent out and 22 were returned representing a response of 22%
Measurement Per Cent
Applied Inspection Ltd 94 per cent In comparison with the previous surveys the results are as per the following table:
An overall Customer Satisfaction measurement of 94% is an extremely high figure and reflects the importance that all staff place on satisfying the requirements of customers. If the actual figures are considered before rounding to the nearest whole number the figures are:
This illustrates that the Company has achieved the stated Quality Target of maintaining the level of customer satisfaction at 89% or above.
Improvements are continually sought to improve the satisfaction levels of our clients.
The next review of Customer Satisfaction will be carried out late 2018.
A questionnaire was designed with the intention of ascertaining how a random selection of customers rated our performance. From that information specific areas could be singled out for particular improvement.
Ten questions, ranging from booking inspection services to the final account and compliance with health safety and environmental rules, were devised and the customers were asked to rate our performance on a scale of 1 to 10, where 1 was totally dissatisfied and 10 was totally satisfied.
100 questionnaires were sent out and 16 were returned representing a response of 16%.
Measurement Per Cent
Applied Inspection Ltd 92 per cent In comparison with the previous surveys the results are as per the following table:
An overall Customer Satisfaction measurement of 92% is an extremely high figure and reflects the importance that all staff place on satisfying the requirements of customers.
If the actual figures are considered before rounding to the nearest whole number the figures are:
This illustrates that the Company has achieved the stated Quality Target of maintaining the level of customer satisfaction at 89% or above. Improvements are continually sought to improve the satisfaction levels of our clients. The next review of Customer Satisfaction will be carried out late 2017.
A questionnaire was designed with the intention of ascertaining how a random selection of customers rated our performance. From that information specific areas could be singled out for particular improvement.
Ten questions, ranging from booking inspection services to the final account and compliance with health safety and environmental rules, were devised and the customers were asked to rate our performance on a scale of 1 to 10, where 1 was totally dissatisfied and 10 was totally satisfied.
82 questionnaires were sent out and 16 were returned representing a response of 20%.
Measurement Per Cent
Applied Inspection Ltd 91 per cent
In comparison with the previous surveys the results are as per the following table:
Survey Year Booking Punctuality Attitude & Appearance Timescale Explanation of Test Results Interim Report Final Report Value Final Account HSE Overall
An overall Customer Satisfaction measurement of 91% is an extremely high figure and reflects the importance that all staff place on satisfying the requirements of customers.
If the actual figures are considered before rounding to the nearest whole number the figures are:
This illustrates that the Company has achieved the stated Quality Target of maintaining the level of customer satisfaction at 89% or above.
Improvements are continually sought to improve the satisfaction levels of our clients.
The next review of Customer Satisfaction will be carried out late 2016.
A questionnaire was designed with the intention of ascertaining how a random selection of customers rated our performance. From that information specific areas could be singled out for particular improvement.
Ten questions, ranging from booking inspection services to the final account and compliance with health safety and environmental rules, were devised and the customers were asked to rate our performance on a scale of 1 to 10, where 1 was totally dissatisfied and 10 was totally satisfied.
Overall results for each question expressed as a percentage are as per the following table:
Measurement Per Cent
Applied Inspection Ltd 91 per cent
In comparison with the previous surveys the results are as per the following table:
An overall Customer Satisfaction measurement of 91% is an extremely high figure and reflects the importance that all staff place on satisfying the requirements of customers.
Overall Customer Satisfaction Measurement:
Improvements are continually sought to improve the satisfaction levels of our clients.
The next review of Customer Satisfaction will be carried out late 2014.
A questionnaire was used to ascertain how a random selection of customers rated the performance of Applied Inspection. The questions addressed work carried out both in the company’s laboratories and on-site.
Ten questions, ranging from booking inspection services to the final account and compliance with health safety and environmental rules, were devised. The customers were asked to rate our performance on a scale of 1 to 5, where 1 was totally dissatisfied and 5 was totally satisfied.
60 questionnaires were sent out and 42 were returned, representing a response rate of 70 per cent.
Overall results for each question expressed as a percentage are as per the following table:
Customer satisfaction measurement at each location (Average):
Applied Inspection Ltd 89 per cent
An overall customer satisfaction measurement of 89 per cent reflects the importance that all staff place on satisfying the requirements of customers.
A general guide as to the level of customer satisfaction for a company such as Applied Inspection Limited with a large customer base would be 75 to 85 per cent. Therefore an overall figure of 89 per cent is exceptional and will be very difficult to improve upon.
However, the level of customer satisfaction must be continually reviewed and possible improvements sought and implemented.
The next review of customer satisfaction will be carried out late 2001.
Survey carried out by John Morris (QHS&E Manager) during November and December 2000, assisted by Gail Sanderson.
This year’s survey used the same questionnaire as last year and was sent to a random selection of customers. They were asked to rate our performance on a scale of 1 to 10, where 1 was totally dissatisfied and 10 was totally satisfied.
111 questionnaires were sent out and 51 were returned representing a response rate of 45.95%.
Overall results for each question expressed as a percentage are as per the following table:
Measurement Per Cent
Applied Inspection Ltd 89 per cent
The overall Customer Satisfaction measurement of 89% is the same as last year. It is again an extremely high figure and reflects the importance that all staff place on satisfying the requirements of customers.
In the period between the last survey and this one there have been improvements in the areas of:
However, there has been a deterioration in standards in:
Whilst the improvements are welcome and reflect the effort made by staff to ensure a high standard of service, the two areas of deterioration are of concern. The reason for the deterioration may well be related to the success of the company this year, with big increases in staff numbers and turnover. However, our success cannot be used as an excuse. We will focus our efforts on improving these areas in the coming year.
The next review of Customer Satisfaction will be carried out late 2002.
Survey carried out by John Morris (QHS&E Manager) during November and December 2001, assisted by Chesterfield office staff Dawn Andrews, Kelly Harper and Laura Moorcroft.