The overall Customer Satisfaction measurement remains extremely high at 90.85 per cent. It reflects the importance that all staff place on satisfying the requirements of customers.
The figures since 2000 are as follows:
- 2000 – 88.53%
- 2001 – 88.61%
- 2002 – 89.46%
- 2003 – 89.66%
- 2004 – 89.90%
- 2005 – 90.09%
- 2006 – 92.69%
- 2007 – 91.45%
- 2008 – 90.64%
- 2009 – 90.85%
The above illustrates that the Company has achieved the stated Quality Target of maintaining the level of customer satisfaction at 89% or above (Stated in 2004).